Shipping & Return Policy

Shipping: USA domestic orders will ship free of charge and will be delivered in approximately 5-8 business days.  All non USA domestic orders will calculate shipping at checkout.

We strive to provide you with high-quality products and excellent customer service. As a small e-commerce business, we have implemented the following non-refundable return policy to ensure fairness and sustainability.

  1. Non-Refundable Returns: All sales are final, and we do not offer refunds on any purchases unless the item is determined to have a factory defect.

  2. Store Credit for Factory Defects: If you receive a product that has a factory defect, we will gladly offer you store credit for the value of the defective item. To be eligible for store credit, you must provide proof of the factory defect. This could include clear photographs or videos clearly demonstrating the defect. Our customer support team will review the evidence to assess the defect.

  3. Time Limit for Reporting Defects: Any factory defects must be reported to us within 14 days of receiving the item. We encourage you to inspect your purchases promptly upon delivery and notify us immediately if there is a defect. Claims received after the specified time limit may not be considered for store credit.

  4. Return Process: To initiate a return for a factory defect, please contact our customer support team via email - support@ritualphysiques.com within the designated time frame. Our team will guide you through the return process and provide instructions on how to submit proof of the factory defect. Once we receive and verify the defect, we will issue store credit to your account.

  5. Store Credit Usage: Store credit provided for factory defects can be used towards future purchases on our website. It cannot be redeemed for cash or transferred to another individual.

  6. Non-Defective Items: We do not accept returns or offer store credit for items that are not defective. We encourage you to carefully review product descriptions, images, and specifications before making a purchase.

Please note that this return policy is specific to factory defects and does not cover other issues such as size discrepancies, color variations, change of mind, or customer misuse.

If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team. We value your satisfaction and will make every effort to address any issues that may arise. Thank you for your understanding and support of our small business.